FAQ – Serene Café – Serene Cafe

If you don’t find what you’re looking for here, we’re always happy to help. Write to us at Serenecafesh@gmail.com and we’ll respond within 1 business day.

Orders & Payment

How do I place an order?

Browse our collection, add what speaks to you, and proceed to checkout. We accept major credit and debit cards, UPI, net banking, and other methods available at the time of purchase.

Can I modify or cancel my order?

Orders can be modified or cancelled within 12 hours of placement. Email us at Serenecafesh@gmail.com with your order number as soon as possible. After this window, the order may already be on its way.

Will I receive a confirmation?

Yes — a confirmation email will be sent immediately after your order is placed, followed by a dispatch email with tracking details once it ships.

Is it safe to pay on your website?

Entirely. All transactions are processed through secure, encrypted payment gateways. We do not store full card details.

Shipping & Delivery

How long does delivery take?

Metro cities: 2–4 business days. Tier 2 and 3 cities: 4–7 business days. Remote areas: 7–10 business days. See our Shipping Policy for full detail.

Is shipping free?

Yes — on all orders above ₹999. A flat fee of ₹99 applies to orders below this.

Do you ship internationally?

We are working on this. Please write to us at Serenecafesh@gmail.com to enquire about delivery to your country.

How do I track my order?

Your dispatch email will include a tracking link. You can also visit our Track My Order page at any time.

Returns & Refunds

What is your return policy?

Non-consumable items — drinkware, brewing equipment, and accessories — may be returned within 7 days of delivery, unused and in original packaging. Coffee and consumables are not returnable unless faulty. See our Refund Policy for full detail.

My order arrived damaged. What should I do?

We’re sorry to hear it. Please email us at Serenecafesh@gmail.com within 48 hours of delivery with your order number and photographs. We will resolve it promptly.

How long does a refund take?

Approved refunds are processed within 7–10 business days to your original payment method.

Our Coffee

Where is your coffee sourced?

We work with carefully selected estates across India’s finest coffee-growing regions — Coorg, Chikmagalur, and Araku Valley. Every blend is chosen with attention to origin, character, and craft.

Is your coffee freshly roasted?

Yes. We roast in small batches to preserve freshness and flavour. Each bag carries a roast date and is sealed for optimal character.

How should I store my coffee?

In an airtight container, away from direct sunlight, heat, and moisture. Consume within 4 weeks of opening for the best experience. We do not recommend freezing ground coffee.

Brewing

How do I brew Serene Café coffee?

Pour Over / Filter: 1:15 ratio, water at 92–96°C, 3–4 minutes.
French Press: 1:12 ratio, water at 93°C, steep 4 minutes, press slowly.
South Indian Filter: 2–3 heaped tablespoons, pour boiling water, allow to drip 10–15 minutes. Serve with hot milk.
Moka Pot: Fill base to valve, medium heat, brew until you hear a gentle gurgle.
Cold Brew: 1:8 ratio, steep in the fridge for 12–18 hours, strain and serve over ice.